Return & Refund Policy
**Last Updated: 20 August 2026**
At LoomLux, we want every customer to shop with confidence. If you receive a wrong, damaged, or defective product, we will assist you according to the terms of this policy.
## 1. Return Window
Customers may request a return within **7 days from the date of delivery**.
Return requests submitted after 7 days may not be accepted.
## 2. Eligible Return Reasons
A return may be accepted only in the following situations:
* Wrong product received.
* Product received damaged.
* Product received with a manufacturing defect.
* Product does not match the product ordered.
Returns due to change of mind, personal preference, or incorrect selection may not be accepted.
## 3. Product Condition
The product must be returned:
* Unused and unworn.
* Unwashed.
* Unaltered or repaired.
* Free from stains, perfume, makeup, or other marks.
* With original tags and labels attached.
* With original packaging, wherever applicable.
If a product has been used, washed, altered, damaged, or otherwise changed after delivery, it may not qualify for a refund.
## 4. Damaged or Defective Product – Video Proof
If you receive a damaged, defective, or wrong product, please contact LoomLux **within 48 hours of delivery**.
For damaged, defective, or wrong-product claims, customers may be required to provide:
* A **clear, continuous unboxing video** showing the unopened package from the beginning of the opening process.
* Clear photographs of the product and packaging.
* Order ID and relevant details.
The unboxing video should clearly show the package, shipping label, and the product after opening.
**Important:** If the product becomes damaged after delivery due to use, washing, ironing, alteration, improper handling, or any other action by the customer, the claim may not be eligible for a refund.
LoomLux may review the available photos, videos, packaging, product condition, and other information before approving a claim.
## 5. Return Verification
All approved returns are subject to inspection after the product is received by LoomLux.
A refund will be processed only if the returned product is verified and meets the applicable return conditions.
If the returned product is used, washed, damaged, altered, missing tags, or different from the product originally delivered, LoomLux reserves the right to reject the return and refund.
## 6. Refund Process
Once the returned product has been received and successfully inspected, LoomLux will initiate the eligible refund.
The time taken for the refund to appear in the customer's account may vary depending on the payment method and payment service provider.
For **Cash on Delivery (COD)** orders, eligible refunds will be processed through an appropriate digital payment method after the required customer details are verified.
## 7. Shipping Charges
Original shipping charges may be non-refundable unless the return is due to a wrong, damaged, or defective product received from LoomLux.
Where applicable, return shipping charges may be deducted from the refund amount or may be payable by the customer depending on the reason for return.
## 8. Non-Returnable Situations
A return or refund may not be accepted if:
* The product has been worn or used.
* The product has been washed.
* The product has been altered, repaired, or modified.
* The product has stains, marks, odors, or other signs of use.
* Original tags or labels have been removed.
* The product has been damaged after delivery by the customer.
* The customer sends back a different product.
* The return request is made after the applicable return period.
* The return claim is found to be false, misleading, suspicious, or abusive.
## 9. Fraudulent or Abusive Return Claims
LoomLux reserves the right to investigate suspicious or repeated return/refund claims.
If we reasonably determine that a customer has misused the return policy, submitted false information, returned a different product, or intentionally damaged a product to obtain a refund, LoomLux may reject the return or refund and may restrict future orders or returns from that customer.
## 10. Return Request Process
To request a return or refund, customers should contact LoomLux through the contact details provided on our website.
Please provide:
* Order ID
* Customer name
* Registered mobile number
* Reason for return
* Required photographs/videos
Our team will review the request and provide further instructions if the return is eligible.
## 11. Final Inspection
Submitting a return request does not guarantee a refund.
The returned product must first be received and inspected by LoomLux. The final refund decision will be based on the product's condition, the reason for return, and the evidence provided.
## 12. Policy Changes
LoomLux reserves the right to update or modify this Return & Refund Policy when necessary. The latest version published on the LoomLux website will apply to future orders.
## 13. Contact Us
For any return or refund assistance, please contact LoomLux through the contact details provided on our website.
**LoomLux – Fashion You Can Trust.**